General Terms and Conditions – Atelier ubá
Seller Information: Camille Gaidier - Atelier uba
SIREN Identifier: 981411929
Address: 12 rue Garibaldi, Batiment B, 69580 Sathonay-Camp, FRANCE
Phone: +33781885084
Email: [email protected]
Thank you for your interest in our products!
Below, you'll find our General Terms and Conditions of Sale for products sold on www.atelieruba.com, outlining your rights and responsibilities regarding your purchase. Should you have any questions or require clarification, please don't hesitate to reach out to us at [email protected]
We're here to ensure your understanding and satisfaction. We aim for a smooth and pleasant shopping experience with us!
By confirming your order on www.atelieruba.com, you acknowledge that you have read and accepted these terms and conditions of sale in their entirety. The website www.atelieruba.com reserves the right to modify these conditions. The applicable conditions are those in effect at the time of placing the order.
Last updated: 07/03/2024
- GOODS & SERVICES –
The essential characteristics of the goods and/or services can be found in the item description and the supplementary information on our website.
Our website may contain errors, such as errors regarding images or typographical errors, including errors in product descriptions or technical specifications, inaccurate prices, or incorrect information regarding product availability in stock. We are authorized to correct any obvious errors and to modify or update the information published on the website at any time accordingly. The images on the website are for illustration purposes only and do not constitute a guarantee of the exact number of products you may receive when placing an order, nor do they guarantee the exact appearance, operation, or origin of the products.
- ORDERS -
Upon receiving an order confirmation from us, it signifies that your order has been accepted and a purchase contract has been established. We advise you to retain the order confirmation for any future correspondence with us. We reserve the right to reject an order for various reasons, such as providing incorrect personal data.
We reserve the right to cancel an order in the event of stock unavailability for the products ordered. In such cases, we will refund any amount paid and inform you of any equivalent products available, if applicable.
- WITHDRAWAL PERIOD -
Pursuant to article L.121-20 of the French Consumer Code, the buyer has a period of seven working days to return items that do not suit them at their own expense, for an exchange or a refund. This period runs from the day of receipt of the order. Any returns must be reported in advance by email to: [email protected] This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. The items must be returned at the buyer's expense in their original packaging, in perfect resalable condition. Otherwise, the products will not be refunded, taken back, or exchanged. In the event of exercising the right of withdrawal, the buyer has the choice of requesting either a refund of the sums paid or an exchange of the product. In this case, the reshipment will be at the buyer's expense.
Your right of withdrawal does not apply to contracts for goods that have been made to your specifications or that are clearly personalized.
- PERSONAL DATA PROTECTION –
The personal information collected from buyers is essential for processing and delivering orders. It is kept confidential by the website www.atelieruba.com, which commits not to disclose it to any third party.
- SHIPPING & PICK UP -
The website www.atelieruba.com ships to the following countries:
Through Inpost / Mondial Relay in the following countries: Belgium, Spain, France, Netherlands, Luxembourg, Portugal
Depending on the chosen delivery method, you may be required to pick up the order from a specific delivery location. You must arrive at the designated location within the specified timeframe stated in the delivery notice. Failure to retrieve the delivery within the specified timeframe may result in additional charges, and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not retrieved within the specified timeframe.
Additionally, you have the option to pick up your order directly from our Atelier in Lisbon, Portugal ! Simply select the Click and Collect option during checkout, and shipping fees will be waived. Please contact us via email at [email protected] afterward to arrange a pickup appointment.
- REFUND -
Products are custom-made to order in our Atelier. No returns or exchanges accepted.
The Site is operated by Atelier uba
SIREN Identifier: 981411929
Postal address: 12 rue Garibaldi, Batiment B, 69580 Sathonay-Camp, FRANCE
Phone: +33 7 81 88 50 84
Email address: [email protected]